Business Challenges
A leading insurance company experienced substantial inefficiencies with their outdated resource management portal, including slow performance, cumbersome onboarding, and poor productivity tracking. The portal's lack of client request tracking and performance evaluation mechanisms led to delays and operational issues. The company sought solutions to modernize their portal, streamline roster management, enhance workforce deployment, and improve overall operational efficiency.
What We Did
Primus built a portal designed to improve the management and deployment of resources. The solution features a modern, responsive user interface, ensuring an enhanced and intuitive experience across web and mobile platforms. The portal enhances operational efficiency and accuracy by integrating with critical business applications—such as onboarding, payroll, billing, and claims management. This transformation addresses key challenges, modernizing the client’s resource management and significantly improving overall operational effectiveness.
Business Benefits
- Enhanced Management Insights: Implementation of comprehensive dashboards provided senior management with real-time and data-driven insights for better decision-making.
- Improved Operational Efficiency: Seamless integration with critical business applications streamlined operations and reduced manual workloads.
- Strengthened Control: Modern roaster management features, including roles and permissions, ensured better control and security across the portal.
- Optimized Order Fulfillment: The system improved client request management, added performance ratings, and used location services and auto-texting to efficiently assign tasks to skilled workers.
Technologies Used
The following tools were utilized by Primus in support of our methodology for this project.
- Angular: User Interface
- .NET: For server-side processing and integration
- Mobile Applications: Swift (iOS) & Android
- DB: MS SQL Server- 2016
- System Integration:
- Onboarding system – “iCIMS”
- Performance data – “Denodo/Data Lake”
- Timesheet Management – “Bolton: Payroll”
- Payroll system – “Oracle’s HCM”
- Billing/invoicing – “CMS (Client's Claims Management System)”
- Invoicing – “Coupa”
- Location Service – “Google Maps API”
- Text messaging– “AWS Pinpoint”
- Push Notification – “Firebase”
- Authentication – “Auth0” & “Azure AD”
About Primus
Primus is a trusted technology solutions leader, dedicated to serving its partners for nearly 30 years with exceptional solutions that enhance business efficiency, increase productivity, and boost profitability. Our comprehensive suite of services includes Enterprise Data Solutions, Intelligent Automation Solutions, Cloud Engineering Solutions, Mobile Solutions, and Staffing Solutions, catering to various industry verticals such as Healthcare, Insurance, Telecommunications, Logistics, Food & Beverage, Media, Automotive, Real Estate, Manufacturing, Banking & Finance, and Energy.
About Primus Enterprise Platforms Practice
At Primus, our Enterprise Platforms practice is a core component of our primus services framework, delivering comprehensive solutions that integrate seamlessly across various business functions. We offer platform-driven services across our key service pillars, including Enterprise Data Warehouse Solutions, Cloud Engineering, Mobile Technologies, Intelligent Automation, and Staffing Solutions within our Enterprise Platforms practice area. Our expertise in deploying and integrating enterprise platforms enables organizations to streamline operations, enhance system performance, and achieve greater business agility. By offering end-to-end solutions tailored to each vertical, we empower enterprises to harness the full potential of their technology investments and drive sustainable growth in a dynamic digital landscape.
